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INFORMATION WE COLLECT
Personal Information. Personal Information includes your name, address (both billing and shipping addresses), email address, credit card information, or phone number. Each piece individually is a piece of Personal Information, and we collect varying amounts of Personal Information based on how you engage with us.
For example, some of the places we collect Personal Information are when you order a product from us, register to receive communications from us, create an online account, submit an application to become a consultant, request or subscribe to catalogues, product information, promotions or other communications from us, contact or communicate with us, participate in surveys, enter contests or promotions, submit a product review, testimonial, comment, suggestion, or other content to us, access or use our pages or accounts on any third-party social media platforms such as Facebook, Twitter, or Pinterest, or otherwise interact with us online or by phone, mail, fax, or in person.
Based on how you interact with us and the information you share, we use the Personal Information we collected to process and communicate with you about your order, ship the products you ordered, process payments, enhance your shopping experience, communicate with you about our products and events that may be of interest to you, and for other marketing and research purposes.
Information Collected Automatically. Our website uses various tracking technologies that may include cookies, log file information, web beacons, location data, online analytics, and third-party ad serving companies (collectively, "Tracking Tools") to automatically collect Information from you. We, along with our third-party service providers, use Tracking Tools for a variety of purposes, including enhancing your online experience and our product offerings. We treat Information automatically collected as Non-Personal Information. Please see below for more information regarding the Tracking Tools that we may use.
Log File Information: Log file information may be automatically reported by your browser or mobile device each time you access the website. This Information may include your IP address, device and software characteristics (such as type and operating system), browser type, Internet service provider, URLs, referring/exit pages, click data, domain names, landing pages, pages viewed, and other such information.
Web Beacons: When you use the website, we and our third-party service providers may employ web beacons (also known as clear gifs or action tags) that are used to anonymously track your online usage patterns. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. This information facilitates more accurate reporting and improvement of our Online Services.
Location Data: When you access the website via a mobile device, we and our third-party service providers may access, collect, monitor, and/or remotely store information regarding your mobile device, as well as real-time "location data," which may include GPS coordinates.
Online Analytics: We use third-party analytics tools to help us measure traffic and usage trends. These tools collect Information sent by your browser or mobile device, including the pages you visit and other Information, which assists us in improving our Online Services and offerings.
Third-Party Ad Serving Companies: We may use third-party advertising companies to serve ads after you visit our website. Such advertising companies also may separately use Tracking Tools, including cookies, in the course of delivering targeted advertisements to our Online Services.
Information We Receive From Third Parties. We may receive Information about you from third parties. For example, if you access our website through a third-party connection or log-in (e.g., through Facebook), such third-party may pass certain Information about your use of its service to us. We may also receive Information about you from third parties such as our business partners and service providers. We may also obtain other Information about you such as change of address, contact information, or demographic information from commercially or publicly available sources.
HOW WE USE YOUR INFORMATION
The Company uses your Information, including Personal Information, for a variety of business purposes, including:
- Providing our products to you;
- Responding to your requests, comments or postings;
- Providing support to our Consultants and Members;
- Processing orders and payments;
- Process returns, refunds and exchanges;
- Processing and managing your accounts with us;
- Communicating with you;
- Improving and customizing our products, website, promotions, communications, and advertisements;
- Customer service and technical support, which may include resolving issues or troubleshooting problems;
- For internal operations such as enhancing our product offerings, marketing efforts, and to conduct research and analysis;
- Developing new products and promotions;
- For marketing purposes;
- To prevent fraud or potentially illegal activities;
- To comply with applicable laws, regulations, and legal process; and/or
- To protect the security and integrity of our business, brands, this website, our Consultants and Members, and third-party business partners and service providers.
We may combine all the Information we collect or receive about you for any of the foregoing purposes.
HOW WE SHARE YOUR INFORMATION
The Company shares and discloses your Personal Information under the following circumstances:
- With third parties that provide a variety of services on our behalf, including order fulfillment, processing credit card payments, delivering packages, marketing research and analysis, communications, and customer service;
- With third-party business partners in connection with our website, product sales and fulfillment, and for marketing purposes;
- To comply with law, a court order, or other legal process, or in connection with a legal investigation or a request for cooperation by a government entity;
- To protect the legal rights and interests of the Company, its business partners and third-party service providers, and our and their respective directors, officers, employees, representatives, and customers;
- To protect the legal rights, safety, and security of users of our Online Services;
- To protect against fraud;
- For risk management purposes;
- In aggregated or other non-personally identifiable form; and/or
- In accordance with your consent.
We also may share your name, email, mailing address, and phone number with other third parties for their marketing purposes.
USER POSTS/PRODUCT REVIEWS/SHARE THIS
We provide you with the opportunity to update and/or delete certain Personal Information and to opt-out of having your Personal Information used or disclosed for certain purposes. For example, you may
- correct or update your Personal Information;
- change your preferences for certain communications (e.g., catalogues, product offers and volume of emails to receive);
- request that we do not share your Personal Information with third parties for their marketing purposes; and/or
- request access to your Personal Information.
You may exercise your choices at the time of your account registration or product order, via your online account, following the instructions provided in communications sent to you.
Because we plan our communications in advance, it may take up to several weeks for your request to become effective. If you continue to receive our communications after expressing an opt-out preference, please let us know so that we can investigate the situation. We will, however, continue to send transaction-based communications if you place an order, request a sample, request customer support, register a product, or make similar requests.
Please be aware that if you do not allow us to collect and use your Personal Information, we may not be able to deliver certain products, promotions, and offerings to you.
Data Collection Tools. You may be able to opt-out of the automatic collection of some Information by referring to your web browser's or mobile device's options or settings menu. However, doing so may disable many of the portions, features, or functionality of our Online Services. For example, most web browsers automatically accept cookies, but you have the choice to set your browser to accept or reject cookies. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences or visit http://www.allaboutcookies.org for more information.
Location Data. You may opt-out from allowing us to have access to your location data by adjusting the permissions in your web browser or mobile device, though some features of our website may not function properly if use or availability of location data is impaired or disabled.
Third-Party Ad Serving Companies. To change your preferences for cookies used by third-party ad serving companies, visit https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options.
You are responsible for maintaining the confidentiality of your user password and account login information. We encourage you to set a secure password that is difficult for others to guess, and change your password on a regular basis to help ensure your account remains secure.
In the event any Personal Information under our control is compromised as a result of a breach of security, the Company will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other action in accordance with any applicable laws and regulations.
LINKS, THIRD-PARTY WEBSITES, AND SOCIAL MEDIA PLATFORMSOur Online Services and communications may contain links to other websites and social media platforms such as Facebook, Twitter, or Pinterest ("Linked Sites"). We are not responsible for the privacy practices, policies, or content of any Linked Sites, even if you link to them from our website or communications. This Privacy Notice does not apply to any Linked Sites. We have no control over the collection or use of Information, including Personal Information, on any Linked Sites. We encourage you to read and understand the privacy practices of any Linked Sites that you visit.
SHARING OF INFORMATION
ACCESS TO INFORMATION
You may access and update your Personal Information that we hold by sending a request to the e-mail address listed below under Contact Us.
THIRD PARTY WEBSITES AND LINKS
The cookies on this Site are either set by us or by our third party partners and fall into the following categories:
These are typically required by us to make sure you can move freely from one page to another and so you can access and use certain services within the site. Normally these cookies only last while your browser is open and are deleted when it is closed. There are some that may need remain for longer than the duration of your visit (session).
PERFORMANCE AND ADVERTISING
We want to ensure we provide a good experience. These cookies (which are set by third parties providing services to us) allow us to monitor how visitors use our Site. These cookies provide us with anonymous statistics on how many people visit the Site and where they have come from and the pages they visit so that we can continue to develop and improve the Site and our services. They also help us understand the effectiveness of our advertising.Google Ads: Tracking of pay-per-click advertising conversion http://www.google.com/policies/privacy/ads/ Google Analytics: Collects statistical information about how you use the site so that we can improve the site http://tools.google.com/dlpage/gaoptout Facebook: Gathers data on pages viewed and actions completed to make property recommendations via advertisements when browsing Facebook. https://www.facebook.com/policies/cookies/
You may refuse to accept cookies by altering the settings on your internet browser. For more information about how to do this, look at your browser 'help' section or visit www.allaboutcookies.org and www.youronlinechoices.eu. Please note that if you adjust your internet browser settings to refuse the setting of cookies, you may not be able to access or use fully certain parts or functionality of the Site.
We store the information we collect about you for as long as is necessary for the purposes for which we collected it, and in accordance with our legal obligations and legitimate business interests.
We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics, or genetic characteristics, criminal background on or through the website.
USERS FROM OUTSIDE THE UNITED STATES
YOUR DATA PROTECTION RIGHTS UNDER GENERAL DATA PROTECTION REGULATION (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. iHealth Fulfillment aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. To find out more about GDPR, please visit the European Union’s website, at https://ec.europa.eu/info/law/law-topic/data-protection_en If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please Contact Us via the information provided below. In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
CALIFORNIA RESIDENTS PRIVACY RIGHTS
Residents of the State of California may request a list of all third parties to which we have disclosed certain personal information (as defined by California law) during the preceding year for those third parties' direct marketing purposes. If you are a California resident and want such a list, please contact us via the Contact Us information provided below. For all requests, you must put the statement "Your California Privacy Rights" in the body of your request, as well as your name, street address, city, state, and zip code. In the body of your request, please provide enough information for us to determine if this applies to you. You need to attest to the fact that you are a California resident and provide a current California address for our response. Please note that we will not accept requests via the telephone, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.
California's Do Not Track Notice: At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals. Thus, like many other websites and online services, our Online Services are currently unable to respond to Do Not Track signals. To find out more about "Do Not Track", you may wish to visit http://www.allaboutdnt.com.
This website is intended for use only by persons 18 years of age or older. By using the website, you represent that you are at least 18 years of age. In addition, we do not knowingly solicit or collect Personal Information online from children under the age of 13 without parental or guardian consent. Please contact us as provided below in the Contact Us section if you believe we may have collected such information without parental or guardian consent.
"Phishing" is a scam designed to steal your Personal Information. If you receive an email that looks like it is from us asking you for your Personal Information, please notify us as provided below in the Contact Us section.
- By submitting a support ticket: Help Desk
- By visiting the Contact Us page on our main corporate website
- By phone number: 888.675.0241